Privacy Policy

Jonke Group (Pty) Ltd T/A Ousie ("Ousie", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through:

• our website
• our services and platform
• communications with us
• identity verification processes
• applications for employment or service provider registration.

By accessing our website or using our services, you consent to the collection, use and disclosure of personal information as described in this Privacy Policy.

We collect personal information reasonably necessary to operate our business and provide our services.

This may include:

• full name
• date of birth
• residential address
• phone number
• email address
• service address
• payment or billing information
• employment history
• qualifications or licences
• references
• communications with us
• identity verification information
• background screening results.

Personal information may be collected when you:

• create an account
• register as a service provider
• request services
• contact us
• complete forms on our website
• apply for employment
• provide identification for verification.

Where possible, we collect personal information directly from you.

To maintain safety, compliance and fraud prevention, Ousie may conduct identity verification and screening checks.

We may collect identity information including:

• full legal name
• date of birth
• residential address
• identity document details.

Examples of identity documents that may be used include:

• Australian driver licence
• passport
• birth certificate
• Medicare card
• citizenship certificate
• ImmiCard
• visa or immigration documentation.

Identity information will only be collected where reasonably necessary for verification, safety and compliance purposes.

Ousie works with Stripe to conduct identity verification online. Stripe builds technology used by millions of companies around the world such as Amazon, Google, and Zoom. Stripe helps with everything from accepting payments to managing subscriptions to verifying identities.

Stripe helps Ousie confirm your identity by conducting the following checks:

• Stripe captures images of the front and back of your government-issued photo ID and reviews it to make sure that the document is authentic. They have built automated identity verification technology that looks for patterns to help determine if a government-issued ID document is real or fake.
• Stripe captures photos of your face and reviews them to confirm that the photo ID belongs to you. They use distinctive physiological characteristics of your face (known as biometric identifiers) to match the photos of your face with the photo on the ID document.
• Stripe collects your name, date of birth, and government ID number, and validates that it is real by checking this information against a global set of databases to confirm that it exists.
• Stripe asks for your consent before collecting and using your biometric information. They will only use your verification data in accordance with the permissions you grant before starting the verification process, and based on their Privacy Policy.

We use Stripe Identity for identity verification and other business services. Stripe collects identity document images, facial images, ID numbers and addresses as well as advanced fraud signals and information about the devices that connect to its services, which includes the use of cookies. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, authentication, and analytics.

You can learn more about Stripe, Stripe Identity, and read its privacy policy at stripe.com/privacy.

Where required, Ousie may verify an individual's entitlement to work in Australia using the Visa Entitlement Verification Online (VEVO) system or other authorised systems.

These checks may apply to employees, contractors or service providers.

Where relevant and permitted by law, Ousie may conduct background checks including:

• police checks
• qualification verification
• licence verification
• reference checks
• identity screening.

Such checks will only be conducted where lawful and with consent where required.

Ousie may use personal information for purposes including:

• providing and managing services
• matching customers with service providers
• processing payments and invoices
• communicating with customers and service providers
• identity verification and fraud prevention
• compliance and safety monitoring
• recruitment and employment purposes
• improving our platform and services
• resolving complaints or disputes
• complying with legal obligations.

We may also send marketing communications about services. You may opt out of marketing communications at any time.

We may disclose personal information to:

• customers and service providers where necessary to provide services
• contractors and service providers assisting our operations
• Stripe, our identity verification service provider
• background screening providers
• payment processors
• IT and cloud service providers
• professional advisers such as lawyers or accountants
• government authorities or regulators where required by law.

We do not sell personal information to third parties.

Some service providers we use may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled in accordance with Australian privacy standards.

When you visit our website, certain information may be collected automatically, including:

• IP address
• browser type
• device information
• pages visited
• time and date of visits.

Cookies may be used to improve website functionality and user experience.

You may disable cookies through your browser settings, although some website functionality may be affected.

Ousie takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Security measures include:

• secure servers and encryption where appropriate
• password-protected systems
• restricted access to personal information
• staff confidentiality obligations
• secure destruction of records when no longer required.

While we take reasonable precautions, no system can guarantee complete security.

If a data breach occurs that is likely to result in serious harm, Ousie will comply with the Notifiable Data Breaches scheme under the Privacy Act.

This includes notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

You may request access to personal information we hold about you and request correction if the information is inaccurate, incomplete or outdated.

Requests should be submitted using the contact details below. We aim to respond within 30 days.

In some circumstances permitted by law, access may be refused and we will explain the reason.

Personal information is retained only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

Identity verification information and verification results may be retained for compliance, fraud prevention and audit purposes.

When personal information is no longer required, it will be securely destroyed or de-identified.

Ousie may update this Privacy Policy from time to time.

The latest version will always be available on our website and will apply from the date it is published.

If you believe your privacy rights have been breached, please contact us using the details below.

If you are not satisfied with our response, you may lodge a complaint with the:

If you have questions about this Privacy Policy or wish to request access to or correction of your personal information, please contact: