Guide · NDIS & DVA
NDIS cleaning: how to book a cleaner with your plan
How NDIS participants book house cleaning: where cleaning sits in a plan, why plan management matters, what NDIS and DVA cleaning costs on Ousie, and how invoicing works.
Published 3 min read
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Many NDIS participants have funding for help with household tasks, and cleaning is one of the most common ways it is used. Whether you can book an independent cleaner depends on how your plan is managed. This guide explains what to check, who can book on Ousie, what it costs and how invoicing works.
Where cleaning sits in an NDIS plan
House cleaning is usually funded as household tasks under Core Supports (Assistance with Daily Life). Whether it is covered, and how much, depends on your plan and your goals. If you are not sure, ask your plan manager, support coordinator or local area coordinator, or check ndis.gov.au. Ousie cannot tell you what your plan covers.
Self-managed, plan-managed or agency-managed?
- Self-managed: you choose any provider, registered or not, including independent cleaners. You pay the invoice and claim the amount back from the NDIS.
- Plan-managed: your plan manager pays invoices from registered and unregistered providers on your behalf. Independent cleaners invoice your plan manager directly.
- Agency-managed (NDIA-managed): only registered NDIS providers can be paid.
What NDIS and DVA cleaning costs on Ousie
- NDIS cleaning, per hour
- $57.50
- DVA cleaning, per hour
- $71.50
- Minimum per clean
- 3 hours
Funded cleans are charged at one flat hourly rate, so the invoice is easy to match to your plan. The “cleaner brings everything” option is not available on funded cleans, so have your products and equipment ready. You see the total before you book, and the price you confirm is the price invoiced.
How to book
- Book a regular clean: weekly, fortnightly or every 4 weeks. Funded cleans are always regular cleans, so the same cleaner stays on the booking.
- Answer yes to “Is this for disability or aged-care?” and choose NDIS (or DVA).
- Add the participant’s name and NDIS number. If the plan is plan-managed, add the plan manager’s name and email as well.
- Choose the weekday, start time and number of hours. The total is shown before you confirm.
- Police-checked independent cleaners near you apply. Compare them, message them in the app and choose who comes.
- After each clean your cleaner invoices by the hour, with the participant’s details, to you or straight to your plan manager.
Tips for a smooth arrangement
- Keep the same cleaner. A regular booking does this automatically, and a cleaner who knows the home and the person gets more done in the time.
- Agree the tasks in the booking notes so the clean matches what the plan funds.
- Check the household-tasks budget in the plan now and then, so you do not run short before the plan review.
- Keep every invoice. Self-managed participants need them to claim, and plan managers may ask for them.
- Booking for someone you support? Enter the participant’s details, not your own, so the invoices match the plan.
- For DVA, check that your arrangement covers home cleaning before you book, and choose DVA when you answer the funding question.
The full rate card and more questions are on the NDIS and DVA cleaning page.
Next step
Book a funded regular clean.
Police-checked independent cleaners apply, you choose who comes, and you see the full price first.
Keep reading
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